Frequently Asked Questions
Frequently Asked Questions about The Watershed
If the following list does not answer your question, please contact our experts at The Watershed by calling 1-800-861-1768.
Q: How can I know The Watershed is a reputable addiction treatment program?
A: The Watershed is a world-class addiction treatment program, licensed by the Florida Department of Children and Families, Substance Abuse Program Office and accredited by the BBB. The Watershed also maintains “Gold Seal” accreditation through The Joint Commission, the nation’s largest and oldest hospital and health care accrediting body. We have provided inpatient addiction, detoxification and rehabilitation services for over 14 years and successfully treated over 35,000 people. Read what our patients have to say about us on our Testimonials page.
Q: Why choose The Watershed?
A: At The Watershed, you will receive:
- A personalized therapy program tailored by our experts to meet your needs.
- Utmost privacy and respect.
- Our world-class staff consisting of experienced and compassionate professionals.
- Individual attention for the best results.
- Follow-up treatment with our extended care options and alumni after-care plan to ensure continued success.
- A highly successful family support program for education and therapy.
- Specialized treatment with components for grief, trauma, dual diagnosis, professionals and gender-specific addiction treatment.
- Delicious and nutritious food prepared by our five-star chef.
- Meditation and quiet time to reflect on your recovery.
- Recreational opportunities to interact with your peers through games, beach trips, yoga and more.
To read more about why our clients choose The Watershed, read our Testimonials. To learn more about The Watershed, please visit our About Us page.
Q: Where are you located?
A: The Watershed owns and operates two locations in Boynton Beach and Lake Worth, all within Palm Beach County, Florida. See our Facilities.
Q: Will I be seen by doctors and therapists?
A: The Watershed has an excellent staff made up of medical doctors, psychiatrists, nurses and therapists, offering you the best staff-to-patient ratio in America. We provide one caring and competent psychiatrist to every 18 patients, as well as one therapist to every five patients. You will meet with at least one of these professionals daily while in treatment. Additionally, you will be cared for by registered nurses, recovery counselors, technicians and coaches who have been where you stand now and can help you with every step of your journey. Read about our Services.
Q: Do you treat co-existing disorders?
A:The Watershed is a treatment center that routinely cares for people who have the disease of addiction, in addition to other psychiatric disorders and medical illnesses. We have the ability to handle most disorders along the spectrum of addictions. See Medical.
Q: Will I receive care that is specific to my issues and situations?
A: Yes, The Watershed developed programs designed to target the specific issues faced by women, men, chronic pain patients, medical professionals, executives, GLBT patients, trauma survivors as well as those suffering with eating disorders, psychiatric illness and/or physical challenges. See Specialized Programs.
Q: My loved one just started treatment. I called the program yesterday to ask the counselor some questions. The counselor said that she could neither confirm nor deny that my loved one was even there! What is that about?
A: Federal and State HIPAA laws protect an individual’s privacy. Before the counselor can talk to anyone (including you) about an individual’s treatment, the program must first have his or her permission, in writing. Even if the counselor knows that you know your loved one is there, she still can not confirm the presence of any individual in the program until your loved one signs a release of information or disclosure authorization form. You may want to talk to your loved one and be sure he or she understands that you would like to be involved in the treatment program.
Q: My loved one says they can leave the program at any time. Is this true?
A: Yes. Everyone has the option of leaving. All alcohol and drug abuse treatment is voluntary, although there may be consequences for leaving in certain situations. For example, if the person is in treatment as part of probation or parole. If your loved one chooses to leave and treatment has not been completed, the treatment staff may ask the individual to sign papers stating that they are leaving treatment against medical advice. The staff also will try to find out why they want to leave early, try to address any concerns, and attempt to convince them to stay and complete the program. In our experience, we have found that delaying a patient’s departure by even a few hours can be the difference between life and death. We want our patients to recover!
Q: What happens after treatment?
A: Our patients begin to develop an aftercare plan with their therapy team early in the treatment process and will each receive an aftercare plan specific to their circumstances and situations. As patients transition to independent living, they are introduced to the alumni community and receive follow up support from our alumni department. They are included in and invited to weekly alumni meetings and various social functions. Read more at our Alumni page.
Q: How can I afford treatment?
A: The Watershed rehabilitation center accepts most commercial health insurance plans and we will work with you to make any uncovered amount affordable so that this is not an obstacle to getting help. Some of our patients and their families who are not covered by health insurance self-fund their treatment. For more information regarding coverage and costs, call us toll-free 24 hours a day at 1-800-861-1768. To verify your insurance benefits, visit our Insurance Coverage page. The Watershed operates a 24-hour helpline for any immediate needs, questions or concerns. We are happy to answer your questions day or night. Call NOW – 1-800-861-1768
Q: What do Alumni say about The Watershed?
A: We greatly appreciate the feedback we receive from our Alumni when they leave treatment. Because we keep in touch with our Alumni, we also have the priviledge of hearing from many individuals about their experience, strength, and hope many years into their sobriety. To read some of the thousands of letters and testimonials we have received, please visit www.thewatershedreviews.com.