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FAQ for The Watershed Addiction Treatment Programs

Please note that The Watershed Addiction Treatment Programs, Inc. cannot and does not give medical or psychiatric advice over the internet, telephone, or text. If you are having a medical emergency, please call 911 immediately.

Frequently Asked Questions About The Watershed

If the following list below on our FAQ about The Watershed Addiction Treatment Programs does not answer your question(s), please contact our experts at The Watershed by calling 1-800-861-1768.

How can I know The Watershed offers a reputable inpatient rehab and addiction treatment program?

The Watershed is a licensed and accredited addiction treatment provider that offers world-class addiction treatment programs to treat a variety of substance use disorders, including alcoholism and drug addiction. The credentials of The Watershed include being licensed by the Florida Department of Children and Families and Substance Abuse Program Office as well as being accredited with an A+ Rating by the Better Business Bureau (BBB). The Watershed also maintains “Gold Seal” accreditation through The Joint Commission, which is the nation’s largest and oldest hospital and health care accrediting body. We have provided inpatient addiction, detoxification and rehabilitation services for over 20 years and we have successfully treated over 55,000 people. Read what our patients have to say about us on our Testimonials page.

Why should I choose The Watershed?

At The Watershed Addiction Treatment Programs, we provide care for a variety of substance use disorders like drug addiction and alcoholism as well as dual diagnosis treatment. With individualized treatment and a full continuum of care that extends to outpatient programs and sober living, our programs are designed to help you become and stay sober. At The Watershed, you will receive:

  • •A personalized therapy program tailored by our experts to meet your needs.
  • •Utmost privacy and respect.
  • •Our world-class staff consisting of experienced and compassionate professionals.
  • •Individual attention for the best results.
  • •Follow-up treatment with our extended care options and alumni after-care plan to ensure continued success.
  • •A highly successful family support program for education and therapy.
  • •Specialized treatment with components for grief, trauma, dual diagnosis, professionals and gender-specific addiction treatment.
  • •Delicious and nutritious food prepared by our five-star chef.
  • •Meditation and quiet time to reflect on your recovery.
  • •Recreational opportunities to interact with your peers through games, beach trips, yoga and more.

To read more about why our clients choose The Watershed, read our Testimonials. For additional information about The Watershed, please visit our About Us page.

Where are you located?

The Watershed owns and operates two locations as part of our addiction treatment programs in Boynton Beach and Lake Worth, all within Palm Beach County, Florida. See our Facilities of the Palm Beaches. In addition to these locations in Florida, The Watershed also provides addiction treatment programs near Houston in Clear Lake, Texas. For more information, view our Texas Facility.

Will I be seen by doctors and therapists?

The Watershed has an excellent staff made up of medical doctors, psychiatrists, nurses and therapists, offering you the best staff-to-patient ratio in America. We provide one caring and competent psychiatrist to every 18 patients, as well as one therapist to every five patients. You will meet with at least one of these professionals each day while in treatment. Additionally, you will be cared for by registered nurses, recovery counselors, technicians and coaches who have been where you stand now and can help you with every step of your journey toward recovery. Read about our Services.

Do you treat co-existing disorders?

The Watershed is a dual diagnosis addiction treatment center that routinely cares for people who have the disease of addiction, in addition to other psychiatric disorders and medical illnesses, such as depression, anxiety, Bipolar disorder, etc. We have the ability to handle most disorders along the spectrum of addictions.

Will I receive care that is specific to my issues and situations?

A: Yes, The Watershed developed programs that were designed to target the specific issues faced by women, men, chronic pain patients, medical professionals, executives, GLBT patients, trauma survivors as well as those suffering with eating disorders, psychiatric illness and/or physical challenges.

My loved one just started treatment. I called the program yesterday to ask the counselor some questions. The counselor said that she could neither confirm nor deny that my loved one was even there! What is that about?

Federal and State HIPAA laws protect an individual’s privacy. Before the counselor can talk to anyone (including you) about an individual’s treatment, the program must first have his or her permission, in writing. Even if the counselor knows that you know your loved one is there, she still can not confirm the presence of any individual in the program until your loved one signs a release of information or disclosure authorization form. You may want to talk to your loved one and be sure he or she understands that you would like to be involved in their addiction treatment program.

My loved one says they can leave the program at any time. Is this true?

Yes. Everyone has the option of leaving. All alcohol and drug abuse treatment is voluntary, although there may be consequences for leaving in certain situations. For example, if the person is in treatment as part of probation or parole, then repercussions are likely. If your loved one chooses to leave and treatment has not been completed, the treatment staff may ask the individual to sign papers stating that they are leaving treatment against medical advice. The staff also will try to find out why they want to leave early, try to address any concerns, and attempt to convince them to stay and complete the program. In our experience, we have found that delaying a patient’s departure by even a few hours can be the difference between life and death. We want our patients to recover from addiction!

What happens after treatment?

Our patients begin to develop an aftercare plan with their therapy team early in the treatment process and will each receive an aftercare plan specific to their circumstances and situations. As patients transition to independent living, they are introduced to the alumni community and receive follow up support from our alumni department. They are included in and invited to weekly alumni meetings and various social functions.

How can I afford treatment?

The Watershed Addiction Treatment Programs accepts most commercial health insurance plans and we will work with you to make any uncovered amount affordable so that this is not an obstacle to getting help. Some of our patients and their families who are not covered by health insurance self-fund their treatment.

For more information regarding coverage and costs, call us toll-free 24 hours a day at 1-800-861-1768.

To verify your insurance benefits, visit our Health Insurance Accepted page.

The Watershed operates a 24-hour helpline for any immediate needs, questions or concerns. We are happy to answer your questions day or night. Call NOW at 1-800-861-1768.

What do Alumni say about The Watershed?

We greatly appreciate the feedback we receive from our Alumni when they leave treatment. Because we keep in touch with our Alumni, we also have the privilege of hearing from many individuals about their experience, strength, and hope many years into their sobriety. To read some of the thousands of letters and testimonials we have received, please visit The Watershed Reviews.

Again, if you have any additional questions or concerns that were not addressed as part of our FAQ’s about The Watershed, please feel free to contact us at anytime by calling 1-800-861-1768.

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